The Johnsons were a typical family who didn't think much about cybersecurity until they were hit with a ransomware attack. All of their family photos, videos, tax documents, and other personal files were encrypted and held for ransom. They were devastated at the thought of losing all their precious memories and important records. In a panic, they contacted Convivia One's Family Cyber Protection team.

Within hours, a dedicated staff member was assigned to work closely with the Johnsons. They quickly assessed the ransomware infection, implemented protection recommendations, and began monitoring the family's email and devices. The staff member provided education on how the ransomware likely infected their systems and best practices to avoid future attacks. Instead of paying the ransom and potentially losing data forever, Convivia One's recovery team was able to safely decrypt the Johnsons' files without putting them at further risk. The staff member coordinated with local agencies and the family's credit union to ensure their identities and financials were secure. Thanks to Convivia One's comprehensive services, the Johnsons fully recovered from the ransomware with their data intact.